03 / Training
Training your team will actually use
Internal auditor and awareness training delivered to your people — on-site or remote — with the attendance and competence records an auditor will ask to see.
Auditors interview staff. Not the quality manager. Whoever happens to be standing at the machine when the auditor walks past, asked what the quality policy means for their job.
That's the reason training is a certification requirement rather than a nice-to-have. ISO 9001 Clause 7.2 expects you to define competence for roles affecting quality, ensure people meet it, and retain evidence.
Which is why we deliver training live, to your team, using your processes as the worked examples. Generic e-learning produces certificates. It rarely produces someone who can explain how their work affects quality when an auditor asks them directly.
Four sessions that come up most
All delivered live, tailored to your standard and your operation, on-site or remote.
- Internal auditor training
How to plan, conduct, record and report an internal audit, so your own people can run the programme independently.
- Awareness training
What the system is, why it exists, and what each role is responsible for. This is the one auditors test by interview.
- Standard-specific training
R2v3 requirements for floor and warehouse teams, or clause-level training for the people maintaining an ISO system.
- Management review and leadership
What top management is actually accountable for, and how to run a management review that satisfies Clause 9.3 rather than repeating last year's.
Records
You get the evidence, not just the session
Every session produces what the standard expects you to retain: attendance records, session content, and a competence assessment where the role calls for one.
Competence and awareness gaps are among the more common finding areas, and it's usually not that training didn't happen. It's that nobody kept proof.
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Recycling & ITAD
R2v3 & RIOS Electronics recyclers, ITAD providers, refurbishers and brokers. Take the R2 path → -
Manufacturing & services
ISO standards Quality, environmental, health & safety and energy management. Take the ISO path →
Sessions work best with the people who'll actually do the job. A handful for internal auditor training, whole-team for awareness. Tell us who needs it and we'll tell you how to split it.
Questions
Common questions
Is training delivered on-site or remotely?
Either. Awareness and clause training work well remotely. Internal auditor training is usually better on-site, because the practice audit runs against your real processes.
Do attendees get a certificate?
Yes, along with attendance records and, where the role warrants it, a competence assessment. Those are the records that satisfy the competence requirement.
Can you train our people to run internal audits themselves?
That's exactly what internal auditor training is for. Some clients then run the programme in-house; others keep us for independence and use trained staff on other processes.
Do you offer self-paced online courses?
Not currently. Training is delivered live so it can be built around your processes, which is what makes it hold up when an auditor interviews your team.
Next step
Need your team trained?
Tell us who needs training and which standard, and we'll propose a session that fits around your operation.