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What auditors actually look for

Clause-by-clause guides, the findings we see every year in real audit reports, and the practical side of R2v3 and ISO. Written by people who have sat on the other side of the audit table.

147 posts

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Some topics run across several posts that build on each other. Open one to read it in order, or click to filter the archive below.

R2 & RIOS09 Jun 20265 min

Understanding R2v3's Role in Sustainable ITAD

When most people hear the term IT Asset Disposition (ITAD), they think about one thing: When most people hear the term IT Asset Disposition (ITAD), they think about one t

ISO29 Jul 20252 min

ISO Standards Every Manufacturer Should Know

In today's highly competitive and regulated marketplace, manufacturers face increasing pressure to ensure quality, manage risk, and meet customer expectations-all while s

ISO22 May 20252 min

ISO 9001:2015 Standard Overview

In this ISO 9001 Overview we’ll be going over the ISO 9001 standard and is the last blog post in this series of ISO 9001:2015. If you're looking to take your business to

ISO15 May 20252 min

ISO 9001 Clause 10.3 Continual improvement

ISO 9001 10.3 Continual improvement is the capstone of the standard’s improvement-focused mindset, reinforcing the principle that a quality Management System (QMS) should

The ISO 9001 clause guide

ISO02 May 20252 min

ISO 9001 Clause 10.1 General

In ISO 9001 10.1 General focuses on setting the foundation for how an organization should approach improvement. It requires that an organization identify and act on oppor

The ISO 9001 clause guide

ISO30 Apr 20253 min

ISO 9001 Clause 10 Improvement Overview

In ISO 9001 10 Improvement ensures that an organization continuously enhances the effectiveness of its Quality Management System (QMS) and improves its ability to meet cu

The ISO 9001 clause guide

ISO23 Apr 20252 min

ISO 9001 Clause 9.3 Management Review

In ISO 9001 9.3 Management Review management review is a formal, periodic evaluation performed by top management to assess the overall performance of the QMS and make str

The ISO 9001 clause guide

ISO18 Apr 20252 min

ISO 9001 Clause 9.2 Internal Audit

In ISO 9001 9.2 Internal Audit focuses on Quality Management System (QMS) and 9.2 is one of the most important tools an organization uses to check whether its QMS is effe

The ISO 9001 clause guide

ISO02 Apr 20253 min

ISO 9001 Clause 8.7 Control of nonconforming outputs

In ISO 9001 8.7 - Control of nonconforming outputs focuses on how organizations properly manage nonconforming outputs to prevent their unintended use or delivery. Nonconf

The ISO 9001 clause guide

ISO01 Apr 20252 min

ISO 9001 Clause 8.6 Release of products and services

In ISO 9001 8.6 - Release of products and services focuses on how organizations verify and confirm that their products and services meet specified requirements before the

The ISO 9001 clause guide

ISO27 Mar 20256 min

ISO 9001 Clause 8.5 Production and service provision

In ISO 9001 8.5 - Production and service provision focuses on how organizations ensure that production and service processes are carried out under controlled conditions t

The ISO 9001 clause guide

ISO07 Mar 20252 min

ISO 9001 8.1 Operational planning and control

In ISO 9001 8.1 Operational planning and control focuses on ensuring that organizations establish effective controls to manage their processes, deliver quality products/

The ISO 9001 clause guide

ISO04 Mar 202513 min

ISO 9001 - 8 Operation Clause 8: 8.1 – 8.7

Do you need a better understanding of Clause 8 Operation of the ISO 9001 standard? In the next series of blog posts, we will be diving deeper to get a better understandin

The ISO 9001 clause guide

ISO25 Feb 20253 min

ISO 9001 7.5 Documented Information

In ISO 9001 7.5 Documented Information focuses on outlining the requirements for creating, updating, and controlling documented information within a quality management sy

The ISO 9001 clause guide

ISO13 Feb 20252 min

ISO 9001 7.4 Communication

In ISO 9001 7.4 Communication focuses on ensuring that an organization establishes effective internal and external communication processes relevant to its quality managem

The ISO 9001 clause guide

ISO30 Jan 20253 min

ISO 9001 7.3 Awareness

In ISO 9001 7.3 Awareness focuses on ensuring that employees and other relevant personnel are aware of how their work impacts the organization’s quality management system

The ISO 9001 clause guide

ISO24 Jan 20253 min

ISO 9001 7.2 Competence

In ISO 9001 7.2 Competence focuses on ensuring that all personnel performing work that affects the quality of products and services are competent to carry out their tasks

The ISO 9001 clause guide

ISO10 Jan 20255 min

ISO 9001 7.1 Resources

In ISO 9001 7.1 Resources, this section outlines the requirements for ensuring that the organization has the necessary resources to establish, implement, maintain, and im

The ISO 9001 clause guide

ISO13 Dec 20247 min

ISO 9001 – 7 Support Overview Clause 7: 7.1 – 7.5

Do you need a better understanding of Clause 7 Support of the ISO 9001 standard? In the next series of blog posts, we will be diving deeper to get a better understanding

The ISO 9001 clause guide

ISO06 Dec 20243 min

ISO 9001 6.3 - Planning of changes

In ISO 9001 6.3 Planning of changes, this section’s main objective is to manage changes to the QMS effectively to prevent unintended consequences and maintain organizatio

The ISO 9001 clause guide

ISO15 Nov 20243 min

ISO 9001 – Planning Overview Clause 6: 6.1 – 6.3

Need a better understanding of Clause 6 Planning of the ISO 9001 standard? In the next series of blog posts, we will be diving deeper to get a better understanding of Cla

The ISO 9001 clause guide

ISO01 Nov 20244 min

ISO 9001 5.2 Quality Policy

In this section Clause 5.2 ISO 9001 focuses on the Quality Policy. Management is required to establish, implement and maintain a quality policy. What is a quality policy?

The ISO 9001 clause guide

ISO25 Oct 20245 min

ISO 9001 5.1 Leadership and Commitment

In this section (5.1 Leadership and Commitment) of clause 5, top management must demonstrate leadership and commitment to the QMS by taking accountability for its effecti

The ISO 9001 clause guide

ISO21 Oct 20244 min

ISO 9001 - 4.3 Determining the Scope of the QMS

Defining the scope of the QMS includes determining the boundaries of the QMS. This includes the organization’s products, service, operations and locations. Consider both

The ISO 9001 clause guide

ISO04 Oct 20245 min

ISO 9001 - 4.0 Contexts of the Organization

ISO 9001 - Clause 4: 4.1-4.4Do you need help getting a better understanding of ISO 9001 and how to best apply it to your own QMS? We’ve got you covered, follow along as w

The ISO 9001 clause guide

ISO29 Feb 20242 min

Improvement- The Seven Quality Management Principles

In this next blog post we will be discussing the 5th Quality Management Principle, Improvement. Improvement is about enhancing what has been done prior and using these pa

The seven quality management principles

ISO12 Jan 20242 min

Leadership - The Seven Quality Management Principles

In this second blog post about the seven quality management principles (QMP), we will be discussing Leadership. What is leadership? What effects can leadership have on a

The seven quality management principles

ISO05 Jan 20242 min

Customer Focus - The Seven Quality Management Principles

In this series of blog posts we will be discussing the seven quality management principles (QMP). In this blog post we will be discussing the first out of the seven, whic

The seven quality management principles

R2 & RIOS28 Feb 20235 min

Making Money Selling Used Cell Phones

Making money selling used mobile devices (cellular phones, tablets, smart watches, etc.) can be a profitable endeavor, but it will definitely require some careful plannin

R2 & RIOS31 Jan 20235 min

R2v3 Transition Time – Deadline Coming Soon

The R2:2013 standards days are numbered. We are exactly 150 days away from June 30, 2023 deadline to be precise. Upon last review of the SERI R2:2013 database there are l

R2 & RIOS15 Feb 20221 min

R2v3 – Appendix A Applicability

Appendix A of the R2v3 Standard defines the pertinent requirements for the qualification and management of all downstream vendors that an R2 facility utilizes.

R2v3 appendices

R2 & RIOS01 Dec 20212 min

R2v3 Core Requirements: Basics you need to know

SERI had made some significant changes to the sustainable electronics Reuse & Recycling R2 Standard. Version 3 of the standard (R2v3) was released July 1st, 2020 as an AN

ISO16 Nov 20212 min

Benefits of ISO 9001:2015 Certification

There are many benefits to becoming ISO 9001:2015 Certified. Those benefits, in a well-established quality management system, extend throughout the organization to all le

ISO01 Oct 20217 min

Diving Deeper into ISO 9001:2015

Internal Audit - ISO 9001:2015Conducting an internal audit that is passable to an external certification body auditor is relatively easy to accomplish. But what’s the poi

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